Favorites Data Location

  • ccbact 4 years ago


    For the NetHelp target, where is the favorite data stored locally on a user's computer?  Is it in a cache, temp folder, or cookie etc? I have some user's reporting that sections that have been placed within the favorite's pane are disappearing on a daily basis. 

    I'm using Doc-to-Help 2007.

    Thank you!  -Alex

  • 22p
    C1_GatimT22p 4 years ago


    The favorites are stored in the browser cache. Keeping the
    "Preserve Favorites website data" box checked when deleting browser
    history should prevent the favorites from getting erased when the browser
    history is cleared. 

    And the favorites are stored in cookies, so having cookies
    disabled will prevent the settings from saving. Of course, clearing the cookies
    will remove the favorites also.


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