Support FAQs

Get the toolkit, get the team. We've made it easier for you to learn about our tools and get the support you need.

How can I get Platinum Phone Support?

To get customer support for any of the platform Editions, ComponentOne Studio, or Ultimate you must purchase the Platinum support plan for the product.

How can I get an account to access the Forums?

Register for an account. Once registered, you can create a new topic.

Will support guarantee me upgrades?

Platform Edition products, ComponentOne Studio and Ultimate purchases include free version upgrades for the duration of your 1-year subscription.

How long will support last?

Support lasts for the duration of your 1-year subscription.


Before creating a topic, make sure you search our forums (and/or Google) for answers!


Have questions? Use our Customer Portal at